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DISPATCH TIMES

We dispatch Monday to Friday, excluding bank holidays. All order cutoff times are UK time.

Standard shipping: Order before 10am and we aim to dispatch the same working day. Orders placed after 10am, or during busy periods, will normally be dispatched the following working day.

Special Delivery: Order before 11:30am Monday to Friday for same-day dispatch. Orders placed after this time, at weekends or on bank holidays will be dispatched the next working day.

UNITED KINGDOM DELIVERY

Royal Mail 24 and 48 delivery times are estimates, not guarantees.

Special Delivery’s next-working-day guarantee excludes weekends and bank holidays. Orders dispatched on Friday are normally guaranteed for Monday, unless Monday is a bank holiday. Some remote postcodes have later delivery times or longer delivery schedules.

EUROPE — SELECTED EU COUNTRIES

Available for

Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Spain and Sweden.

Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods. Prices and the free-delivery threshold are converted into your local currency at checkout.

VAT, duties and handling fees

For orders with a goods value of €150 or less, local VAT is included in your displayed prices. Applicable customs duties are calculated and charged separately at checkout, including on orders qualifying for free delivery.

We arrange payment of these duties before delivery and cover the applicable customs handling fees, so you should not be asked to pay additional import charges when your order arrives.

For orders above €150, please contact us before ordering so we can confirm delivery options and import charges.

EUROPE — OTHER EU COUNTRIES

Available for Bulgaria, Croatia, Czechia, Greece, Hungary, Latvia, Lithuania, Poland and Slovenia.

Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods. Prices and the free-delivery threshold are converted into your local currency at checkout.

VAT, duties and handling fees

For orders with a goods value of €150 or less, local VAT is included in your displayed prices.

Customs duties and handling fees are not included in your delivery charge or collected at checkout. Your local postal service will collect applicable charges before or on delivery. These also apply to orders qualifying for free delivery.

For orders above €150, please contact us before ordering so we can confirm delivery options and import charges.

ITALY

Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods. Prices and the free-delivery threshold are converted into your local currency at checkout.

VAT, duties and handling fees

For orders with a goods value of €150 or less, Italian VAT is included in your displayed prices. Applicable customs duties are charged separately at checkout, including on orders qualifying for free delivery. We arrange payment of these duties before delivery.

An additional Italian customs administration fee of €2 is currently collected from the recipient before or on delivery. This local charge is not included in your checkout total.

For orders above €150, please contact us before ordering so we can confirm delivery options and import charges.

NORWAY

Delivery times are estimates, not guarantees. Please allow extra time for customs processing and busy periods. Delivery prices are converted into your local currency at checkout.

Import VAT, duties and handling fees

Norwegian import VAT and any applicable customs charges are not collected at checkout or included in your delivery price. Your local postal service will collect these before or on delivery.

For enamel pins, this normally means 25% Norwegian VAT on the goods and shipping, plus a postal clearance fee. These charges are payable by the recipient.

US & CANADA

 * Delivery guidelines provided by Royal Mail.

Shopping from the US? We now ship DDP, which means all taxes and duties are handled upfront. Your order arrives with no hidden charges and no customs headaches.