If, after purchasing from Punky Pins there is some reason why you are unhappy with your purchase, please get in touch.
Personalised items (name necklaces, personalised clothing, etc), are NON REFUNDABLE unless faulty. Please take care when ordering these items particularly when choosing colours, fonts, clothing sizes and spelling of names, as after purchasing you will not be entitled to a refund.
Non Personalised items
Non personalised items - Please return items in their original, unworn condition to the address below. Include your order number, email address; and if applicable details of what you would like in exchange.
Tel. +44 (0)1642 244422
We advise you to use a recorded service such as recorded delivery, or to get a certificate of postage available from the post office.
Please note that postage costs are non refundable, and return postage is the buyers responsibility unless it is through a fault of Punky Pins why you are returning.
If your order is faulty for any reason, please return it to us and we will be happy to offer a replacement, exchange, or refund.
Cancelling an order
You are entitled to cancel an order within 7 working days of you receiving it. Please note this does not apply to any personalised item. If you wish to cancel, please email us with your order number to notify us that you wish to cancel. If your order has not been processed at this point, we will cancel and provide a reund. If your order has already been dispatched, you will need to return the order to us.